Diamonds in the Ruff

Transfers, Cancellations & Make-ups

Tuition is not refundable.  Because our classes are limited to 8 students per class, our classes frequently fill weeks in advance. Last minute cancellations and transfers can wreak havoc with the balance of the class registrations. Please check your calendar carefully and plan to attend the class you sign up for.

 

Should an emergency or illness occur, please notify us by email as early as possible to make arrangements for transfer to a future class.  There is a $50 transfer fee.  Transfers must be taken within 60 days.  *See cancellation policy below.

 

Sometimes things happen and you are unable to make it to class.   

In-person make-ups are not possible, but if you are absent, you won't miss your lessons. In order to make sure that those who miss class don't fall behind, we have created detailed online homework in addition to your written handbook.  Your weekly online homework includes videos of the demos and complete instructions in case you miss a class.  All students receive the handbook at orientation and the link to the online homework in your reminder email prior to class.  You may also request recordings of Zoom classes that you can review at home.

IF YOU MUST MISS A CLASS OR HAVE QUESTIONS,

PLEASE CONTACT YOUR INSTRUCTOR

Instructor contact list:
 

PERSONAL TRAINERS READY TO HELP

 

Schedule a private lesson! 

If your child's soccer game or unexpected guest caused you to miss a class, you may schedule a private catch-up lesson with one of our instructors.  Email to schedule an appointment.  

Would you like a little ONE-ON-ONE HELP?
If you would like some concentrated personal help on your class lessons, we offer private  training sessions with one of our trainers at the training studio on weekday afternoons or in your home.  Email to schedule an appointment.  

 

Do you have a specific behavior issue?
For behavior issues requiring in-depth individual help we also offer In-home Behavior Consultations

What if my dog comes in season?

What if my dog has surgery or illness?

Transfer/cancellation policy

No refunds.  Transfers must be taken within 60 days.  $50 transfer fee.

 
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We try our best to be able to accommodate everyone's needs, but in this day and age of complicated schedules, we are faced with having to become more strict regarding cancellations and transfers due to an abundance of last minute schedule juggling.  Often the next month is mostly full, not because of the new students registering, but because so many transfers from the previous month.  This is incredibly frustrating for new students trying to register, and hard on the bottom line.  When the registrations fall apart, we're scrambling at the last-minute calling wait-list people and trying to make everyone happy.  Small business is not for sissies!

Enrollment policy.
Diamonds in the Ruff reserves the right to accept or deny enrollment in any class, lecture, or workshop by any applicant.  Class sizes are limited and enrollment is accepted on a first-come, first-served basis.  Diamonds in the Ruff is unable to pro-rate students for missed classes or classes that they are unable to attend. 

In-person make-ups are not available.

In order to make sure that those who miss class don't fall behind, we have created online homework in addition to your written handbook that includes videos of the demos and complete instructions in case you miss a class.  You will receive the link and handbook at orientation and in your reminder email prior to class.  Thanks for understanding.

 

Inclement Weather:

On rare occasions due to weather, it may be necessary to cancel a class. If classes are cancelled due to hazardous weather conditions, make-up options will be provided.   (In general, unless the State Patrol issues a warning to stay off the roads, classes will be held as scheduled.  We are located on a major bus route, so roads are generally the first roads cleared.)

Diamonds in the Ruff Cancellation Policy:

Occasionally we may find it necessary to cancel a course or workshop due to low enrollment or other scheduling conflicts. If this occurs, registered students will be contacted and allowed to transfer to another class or be refunded the full course tuition.

Student Cancellation Policy:

Students will receive a 75% refund of tuition if a request to withdraw is received by Diamonds in the Ruff no later than 7 days prior to the first day of the course. Request to withdraw from a course less than 7 days prior to the first class session will not be eligible for tuition refunds. If you register for a class or workshop last minute (within 1 week of the class), this cancellation policy still applies.  There is a $50 transfer fee to switch to a different class.

Registration Agreement Statement:

I understand and agree that when I register, I have obligated myself to pay for the courses and all other charges related to this registration. If registering by bank card, I authorize Diamonds in the Ruff to charge my account the amount noted. If I decide to cancel my registration, I understand that the date I officially withdraw will determine the amount of refund, if any, I will receive.

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